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Get in touch

Have a question or need assistance? Contact us without hesitation. Our team is here to provide prompt support and address any concerns you may have.

Our customer service hours are All days, 09:00 – 20:00 IST.

  • Reach Us By Phone+91-9906216829
  • Emailinfo@roadexpeditions.com
  • AddressRoad Expediaitons, Fort Road, UT Ladakh - 194401

Frequently Asked Questions

What destinations do you offer tours to?

We offer tours to a wide range of destinations including popular tourist spots, exotic beach destinations, cultural heritage sites, adventure destinations, and more. Contact our destination expert for specific details.

Do you provide customized tour packages?

Yes, we specialize in creating customized tour packages tailored to your preferences, budget, and travel dates. Let us know your requirements, and we’ll design a unique itinerary for you.

How do I make a booking?

To make a booking, simply contact our team through our website, email, or phone. Provide us with your travel dates, destination preferences, and any specific requirements. We’ll guide you through the booking process.

Are flights included in the tour packages?

Flights are not always included in our tour packages unless specified. However, we can assist you in booking flights as an additional service to ensure a hassle-free travel experience.

Can I make changes to my booking after it's confirmed?

Depending on availability and the specific terms and conditions of your booking, changes may be possible. Contact our team as soon as possible to discuss any necessary modifications.

What is your refund policy?

We have a flexible refund policy that allows you to cancel your booking within a specified timeframe to receive a refund. Please refer to our Terms and Conditions or contact our customer support for detailed information regarding refund eligibility and any applicable fees.

What is your child policy for travel bookings?

We have specific guidelines and policies in place for children traveling with us. The child policy varies depending on the destination, tour package, and age of the child. Please check our website or contact our customer support to obtain detailed information about age restrictions, discounts, and any specific requirements for children.

What is your cancellation policy?

Our cancellation policy varies depending on the type of booking, destination, and specific terms & conditions. We recommend reviewing our cancellation policy or contacting our team for detailed information.

Is travel insurance included in the tour packages?

Travel insurance is not typically included in our tour packages. We strongly advise all travelers to obtain comprehensive travel insurance to protect against unforeseen circumstances such as trip cancellations, medical emergencies, or lost luggage.

Do you offer group tours or only individual bookings?

We offer both group tours and individual bookings. Our group tours provide a fantastic opportunity to travel with like-minded individuals, while individual bookings allow for a more personalized experience. Choose the option that suits you best.

How can I contact you during my trip if I need assistance?

We provide 24/7 customer support helpline numbers and emergency contact details that you can use to reach us during your trip. Our team will be readily available to assist you with any queries or concerns. 

How to cancel my booking?

We request you to call us and send us the communication of the same via email so that you have a hanzel free cancellations. 

How long does it take to process a refund?

We strive to process refunds as quickly as possible. Once your cancellation request is approved, refunds are typically processed within 14 business days. However, please note that the actual time it takes for the refund to reflect in your account may vary depending on your payment provider.

Are there any age restrictions for children on your tours?

Age restrictions may apply to certain tours or activities. We prioritize the safety and enjoyment of all participants, including children. Our age restrictions are designed to ensure a suitable and enjoyable experience for everyone involved. Please review the tour details or contact our customer support for specific age requirements and recommendations for each tour.

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